If they are, select the next to their name and add the sender to your Safe senders list instead.Ĭheck that you don't have an Inbox Rule running for the sender or a keyword in the deleted email. Messages in your Junk folder are automatically deleted between 10 and 30 days after they arrive.Ĭheck that the sender is not in your Blocked senders list. To stop email from going to your Deleted Items by mistake If you've blocked someone by mistake, open your Blocked senders list and select the next to their name.Īdd the sender to your Safe senders list. You can also open the message and select the It's not junk link at the top. Open your Junk Email folder and select the messages you want to keep.įrom the top toolbar, select Not junk > Not junk (or Not spam > Not spam).
Marking email as Not junk also helps us improve our service. If email is going to your Junk folder by mistake, you can mark it as Not junk or add the sender to your Safe Senders list.
